COVID-19 UPDATE: HOW MY DAD’S FLOORING AMERICA IS PREPARING AND RESPONDING
March 20, 2020
At My Dad's Flooring America, we are a locally-owned family company, guided by the principle of being the place where friends send friends. We want to let you know we’re thinking about all of you – our people, our customers, our suppliers, and our community – as we work through the effects of the coronavirus (COVID-19). We understand the role we play in the community we serve and will do everything we can to continue our operations during this time with minimal interruption. We recognize the heightened concern and are doing everything we can to protect our customers and employees. In uncertain times like these, we must be there for one another. The effects will be far reaching and in response, we all need to think sensibly and empathetically. By following the latest trusted science and leading with our hearts, we will get through this together.
How are we addressing safety concerns regarding COVID-19?
As part of our everyday practices, we follow strict safety policies and procedures, above and beyond what is required of us to ensure a safe environment for all. We continue to reinforce employee education regarding viral prevention and encouraging them to stay home when they don’t feel well. Still, we are taking additional measures to help ensure the health and safety of our employees and customers. While not an exhaustive list, our responses to the virus are as follows:
Our retail store is temporarily closed for normal business operation hours per the state of PA's mandated order. As we re-open for business, we will continue taking the following steps to ensure a safe and healthy environment for our customers and employees:
- Follow the guidance from the Centers for Disease Control and Prevention (CDC), increasing the frequency of cleaning and general hygiene maintenance in our store and warehouse.
- Step up our efforts to disinfect high-traffic and high-touch areas like workstations, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
- Provide additional hand sanitizer at work stations and at our entrance.
- Ensure our installers are strictly following CDC guidelines for washing hands and maintaining proper hygiene.
- Require associates who are sick to stay home.
Scheduled Installations & In-Home Measures:
If customers have an installation or an in-home measurement scheduled, these jobs will be postponed until we are permitted by the state to resume our normal business operation. Once permitted to resume our normal business operation, we will continue to advise all in-home associates, installation crews and service teams to follow everyday preventive actions including washing hands often, disinfecting frequently touched objects, and carrying hand sanitizer.
We’re grateful to you, our valued customer. We are staying in close contact with the CDC as this situation changes and will continue to ensure our business practices and other measures for the safety of our customers and associates are consistent with the most up-to-date information.
The Team from My Dad’s Flooring